FAQ
Orders
Simply browse our website, add your desired items to the cart, and proceed to checkout. You will need to provide shipping information and payment details.
Once an order is placed, modifications or cancellations are subject to our acceptance. Contact our Customer Care team immediately, and we will assist you as soon as possible
Orders may be canceled due to various reasons, such as unavailability of items or suspicion of unauthorized activity. You will receive a notification explaining the reason, and any charges will be refunded accordingly.
Payment
We accept Direct Bank Transfer. Payment must be made in full at the time of purchase.
Yes, we use secure and encrypted payment processing to protect your personal and financial information.
Gift cards are not available at the moment.
Shipping and Tracking
We currently ship to all over Pakistan
Shipping times vary based on your location and the shipping method you select. Estimated delivery dates are provided during checkout, but they are not guaranteed and may be affected by unforeseen delays.
Once your order is shipped, you will receive an email with tracking information. Use the link provided to check the status of your delivery.
Please ensure that your shipping address is correct at checkout. If there is an issue, contact us for assistance, though we are not liable for incorrect deliveries due to inaccurate addresses.
Returns and Exchanges
All sales are final due to the nature of our products. If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange an exchange.
We do not offer refunds. If you receive a defective or damaged item, we can arrange an exchange.
Products
We strive to ensure our product descriptions are accurate; however, details are subject to change without notice.
For Him – Notes include marine accords, bergamot, neroli, and green tangerine, combined with a hint of rosemary, jasmine, and persimmon for a refreshing and aromatic scent.
For Her – Notes include Italian mandarin, rose, jasmine, and patchouli, creating a floral and sophisticated fragrance.
Customer Care
You can reach us via:
Email: vincaessence@gmail.com
Or you can fill in the contact form, and wait to hear a response from our team within 72 hours
Our Customer Care team is available Monday to Saturday, from 9 AM to 8 PM (local time for your country).